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THE APOGEE PROMISE

by Michael Gregory, M.D., Chairman

Hospitalists are much more than a group of qualified, capable clinicians who care for patients in the hospital. Hospitalists should be driving partners of the inpatient care delivery. Apogee Hospitalists hold themselves to an even higher standard. A standard where complete safety and best quality are expectations, not goals. Only then can physicians and nurses focus on patient care from the patient's point of view, something we call the patient experience. Simply put the Apogee Promise is a systematic commitment to the most important person we know, our patient.

The Apogee Promise foundation is four key concepts.

Safety

We define safety as the absence of avoidable harm. It is a travesty that medical errors are the 5th leading cause of death in this country today.

Quality

Quality is perhaps the most overused word in healthcare today. Apogee defines quality as making the best practice the common practice.

Service

We are in the only business I can think of where the customer has no idea if the product they receive is any good. However, patients know in an instant whether you care about them. No one cares how much you know, until they know how much you care. Our patients deserve great health care experiences, brought to them by a passionate group of folks who hold themselves to the highest possible standard, Apogee's standards.

Value

We must be conscious stewards of the health care dollars we command. Resources are not unlimited and we are tasked with doing great and noble things on a tightening budget. Apogee Physicians will always be an active conservationist of health care dollars, but this will never be at the patient's expense.

The Apogee Promise

The Apogee Promise defines who we are. We are here to be the best. This means we measure not to impress, but to improve. That each and every one who calls Apogee home understands that they play an active role in Delivering the Apogee Promise. Each of us has the opportunity to be part of a team that is the best in the world at what we do. This is an honor, but more importantly, a responsibility. A responsibility not just to Apogee, but to ourselves. Look in the mirror and ask yourself, "Am I the best I can be? If not? Why not?” and, “What I am doing about it - Today?"

Bottom line... it really is about each of us living up to our full potential and through that action making the family to which we all belong, the Apogee family, all that we can be together, for ourselves, for each other, for our patients.

Read More: Culture

• Our Philosophies
  

  What's best for the patient is best for the practice.™

• The Apogee Environment
  

  Define your own career path.

• The Apogee Promise
  

  By Michael Gregory, M.D., Chairman.

Applause